Workflow Suggestions For Refilling Prescriptions

Most medical offices handle prescriptions. Policies and procedures should be developed for staff to follow, explicitly outlining and detailing expectations, actions to take, the scope of practice within the roles they play in the process and timeframes in which the tasks should be completed. Thorough and robust documentation including all the above details is essential to 1) ensure patient safety and 2) limit liability issues for doctors and providers. This video provides suggestions and other things to consider when developing these policies and procedures for your specific office.




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