Challenges faced by patients with rare diseases when claiming from medical aids

Rare Diseases South Africa, a non-profit patient advocacy organisation, launched its 'Dear Minister of Health' campaign in early August.

The initiative is a plea to government to provide the Council of Medical Schemes (CMS) with adequate resources, so they effectively regulate medical schemes.

Pippa Hudson speaks to consumer journalist Wendy Knowler, Rare Diseases South Africa CEO Kelly du Plessis and MediCheck’s Mark Hyman about the battles faced by patients with rare diseases when claiming from medical aids and the appeals process thereafter.